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Cancellation Policy

At Hitiya.com, we understand that sometimes orders need to be canceled. Please review our cancellation policy to know your rights and responsibilities.

1. Order Cancellation by Buyer

  • Buyers may request order cancellation before the product is shipped or picked up by the seller.

  • To cancel an order, buyers should contact the seller directly as soon as possible.

  • Cancellation requests made after the product has been shipped or delivered may not be accepted.

2. Cancellation by Seller

  • Sellers reserve the right to cancel an order if they are unable to fulfill it due to stock issues, product unavailability, or other valid reasons.

  • Sellers must inform the buyer promptly about any cancellations.

3. Refunds on Cancellations

  • Since Hitiya does not handle payments directly, refunds for canceled orders are managed solely by the seller.

  • Buyers and sellers should agree on refund terms, including timing and method.

  • Hitiya is not responsible for processing refunds.

4. Communication is Key

  • Both buyers and sellers are encouraged to communicate promptly regarding cancellation requests to avoid misunderstandings.

  • Clear communication helps maintain trust and a smooth transaction experience.

5. No Cancellation Fee

  • Hitiya does not charge any cancellation fees or penalties.

  • Any fees related to cancellations (if any) are determined by the seller.

6. Contact for Support

  • For any platform-related questions or assistance, contact us at:

Thank you for using Hitiya. We encourage all users to communicate openly and promptly to ensure a positive marketplace experience.